Frequently Asked Questions
What forms of payment do you accept?
We accept cash, Telecheck-approved checks, Visa, Mastercard, Amex, Discover and Carecredit. We do not allow payment plans. All services must be paid for at the time they are rendered. We accept all pet insurance plans.
How do I know if my pet is having an emergency?
Please click here for a list of emergency situations requiring a visit to a KVS clinic.
How long can I expect to wait before my pet is seen?
Because we are a walk-in hospital, we cannot predict wait times. All staff scheduling is based on typical daily patient load to ensure expediency, and we do our best to get clients in and out as quickly as possible.
Please note that critical patients take precedent over wellness visits.
Can I visit my pet in the hospital?
If your pet requires an extended hospital stay, we absolutely encourage you to visit. Family visits keep pet spirits up while lessening fears or insecurities your pet may be feeling while away from home. We believe visits from loved ones actually speed up the recovery process!
How do I prepare my pet for surgery?
If your pet is coming in for a routine scheduled surgery, a 12-hour fast prior to the appointment is typically required. Plan on arriving early that morning for routine blood work and any other necessary diagnostics. When you arrive, a technician will go over the pre-surgical authorization form while also covering important electives for your pet’s comfort and health which will require your approval. This is an ideal time to ask any questions you may have about the procedure and/or recovery. You will also receive thorough discharge instructions regarding post-op medications, what to expect from your pet, and when to return to the clinic for a recheck.
What are common effects of anesthesia?
While some pets are sleepy for the remainder of the day following anesthesia, today’s anesthetic methods are more advanced and allow pets to return to their normal demeanor much quicker than in the past. To avoid stomach upset, we recommend only small amounts of water and little to no food the first day of surgery.
What are the protocols for post-surgical care?
Your pet should rest for the remainder of the day following surgery. Depending on the type of surgery, cage rest may be recommended for continued days. If your pet is sent home with prescriptions, please finish all medication to ensure that he remains pain- and infection-free.
Is there anything specific I should watch for following my pet’s surgery?
Monitor your pet throughout the day to make sure he is not licking or chewing at their wound or bandages. This can cause permanent tissue damage or infection and may require a repeat procedure if either the sutures or wound site is damaged.
Do you board pets?
We board pets at all of our clinics, which feature state-of-the-art boarding facilities, including outdoor play areas for dogs. We do require reservations for your pet’s stay. Call for current boarding rates and to schedule other services, such as playtime while boarding or bath and grooming before the return home. We encourage you to call to set up a tour at your convenience!
All boarding pets must be current on required vaccines and stool checks before staying at KVS facilities.
Do you offer grooming services?
We groom both dogs and cats seven days a week at most of our clinics. Grooming appointments are required. All grooming pets must be current on required vaccines and stool checks prior to their visit.
What vaccines will my puppy need?
Puppies require a series of several vaccines to protect them from fatal and contagious diseases and viruses. We recommend rabies, distemper, canine influenza, bordetella (for upper respiratory infection) and lyme. They will also receive several dewormings and stool checks to protect them from intestinal parasites.
What vaccines will my kitten receive?
Kittens require a series of several vaccines to protect them from fatal and contagious diseases and viruses. We recommend rabies, distemper, feline bordetella (for upper respiratory infection) and leukemia. They will also receive several de-wormings and stool checks to protect them from intestinal parasites.
What about boosters?
We recommend bi-annual to annual boosters of all vaccines for both dogs and cats. Studies show that boosters offer additional protection from diseases and viruses by preventing vaccines from losing their effectiveness over time.
What is heartworm and how do I protect my pet from it?
Heartworm is a deadly disease that pets can get from infected mosquitos. Because pets are vulnerable to mosquitos for 75% of the year, we recommend year-round heartworm prevention for all pets.
Do you have on-site training facilities?
We offer obedience training for all of our canine pets at most of our facilities. Pets who see doctors at a facility where training classes are not offered are encouraged to schedule classes at one of our other facilities. Classes are offered at Animal Care Center of Plainfield; Oswego Animal Hospital and Animal Care Center of Shorewood.
Do you offer pet adoptions?
We adopt pets out at all of our clinics. If you are looking for a new pet, visit HelpSavePets.org to view available pets and their current locations. Adoption fees vary according to the pet, and typically cover current vaccines (although young puppies and kittens will require further vaccinations at the owner’s expense); the spay or neuter; microchipping; and a 30-day free trial of TruPanion Pet health insurance. Our adoption agreement requires all new adoptive owners to purchase one year of heartworm prevention for their new pet.
Do your veterinarians have areas of specialization?
Because several of our vets have extensive training in orthopedics, we perform multiple bone and joint surgeries every week. We also have doctors with special interests in avian and exotic pets; pet rehabilitation and acupuncture. Our entire team of vets is skilled in shelter medicine and care.